Refund Policy

Here’s a ready-to-use Return & Refund Policy for a global e-commerce store, written in English and aligned with U.S. and EU consumer protection laws.
You can publish it on your website and adapt details (timeframes, contacts, exceptions) to your brand.

Return & Refund Policy

Last updated: August 19, 2025

Quick Summary

  • General returns: within 30 days of delivery.

  • Defective/incorrect items: we cover return shipping.

  • U.S. customers: returns accepted for defective/damaged items and per our general 30-day return window.

  • EU/UK customers: 14-day right of withdrawal (full refund, including standard shipping).

  • Refunds: issued to the original payment method within 5–10 business days after inspection.

1. Eligibility for Returns

We accept returns from customers worldwide. Local laws may grant additional rights, which will always prevail.

Local Rights

  • United States:

    • Returns accepted under our 30-day satisfaction policy.

    • Defective, damaged, or incorrect items: free returns with full refund/replacement.

    • “Buyer’s remorse” returns accepted within 30 days (customer pays return shipping unless otherwise required by law).

  • European Union / United Kingdom:

    • Right of withdrawal: You may cancel within 14 days after delivery for any reason.

    • You then have another 14 days to ship the product back.

    • We refund the full product price and standard shipping cost of the outbound delivery. Express upgrades are not refundable.

    • Return shipping is the customer’s responsibility, unless the item is defective, damaged, or incorrect.

2. Condition of Returned Products

To qualify for a refund or exchange, items must be:

  • unused, undamaged, and in original packaging (when applicable),

  • complete with accessories, manuals, and any promotional items.

Non-returnable items (unless defective):

  • Customized/personalized products,

  • Hygiene-sensitive products (e.g., opened cosmetics, swimwear without hygiene seal, underwear),

  • Perishable goods,

  • Digital goods once downloaded/activated,

  • Gift cards,

  • “Final Sale” items.

3. How to Start a Return

  1. Contact our team at getzyric@gmail.com with your order number and reason for return.

  2. You’ll receive return instructions and, if applicable, a prepaid label.

  3. Pack the product securely and ship it within the timeframe given.

  4. Once received, we inspect the item within 3 business days.

4. Return Shipping Costs

  • Our responsibility: defective items, wrong products shipped, or damage in transit. We provide a prepaid return label or reimburse reasonable costs.

  • Customer responsibility: change of mind, size/color exchanges, or other preference-based returns (unless your local law states otherwise).

5. Refund Processing

  • Refunds are issued to the original payment method within 5–10 business days after approval.

  • Banks and card issuers may require additional processing time.

  • Currency & exchange: refunds are processed in the currency of the original transaction. We are not responsible for exchange rate fluctuations or third-party fees.

  • Shipping refunds:

    • Fully refunded in the EU/UK for standard delivery costs when exercising the right of withdrawal.

    • Refunded in the U.S. only if the return is due to our error or a defective item.

6. Exchanges

  • Direct exchanges: available for size/color if stock permits.

  • If unavailable, we process a refund and you may place a new order.

7. Damaged or Defective Products

  • Report transport damage within 48 hours of delivery.

  • Manufacturing defects are covered under applicable warranty or consumer laws.

  • We may request photos or videos for faster resolution.

8. Contact Us

For questions about returns or refunds, please contact:
Email: getzyric@gmail.com
Phone: +1-205-839-9917
Address: 412 w 7th st ste, 922
Clovis, NM 88101